FAQ & Support

If playback stops unexpectedly after a few minutes, your device may be optimizing battery usage for the app.

On Android, open your device settings and search for "Battery Optimization". Select the hearthis.at app and disable optimization to ensure uninterrupted playback in the background.

To get the best visual result, use an image with a size of 1415 × 468 pixels (width × height). The image will automatically adjust to fit the full browser window.

For your profile page, we recommend an image size of 1420 × 280 pixels. The image will be scaled to cover the browser width.

Please make sure your account is activated. After registering, we send you a confirmation email with a verification link. Click that link to verify your email address and activate your account.

The duration depends on the file length and current processing queue. In most cases, transcoding is completed within 30 minutes. If it takes significantly longer, please feel free to contact us via a bug report.

We convert all uploaded tracks to a unified streaming format: 192 kbit/s, constant bitrate (CBR), joint stereo. This ensures compatibility across all devices. Premium members can set their own bitrate preferences.

We do not support importing music from sharehosters like Dropbox or Google Drive. To import a track, the link must point directly to the MP3 file on a publicly accessible server.

Log in and go to your Artist Page settings. Under the "Login Data" tab, you can enter and save a new password.

Each track or mix page includes a link at the bottom labeled "Report abuse". Use this to notify our team quickly and easily about any issues.

Open the "Your Profile" dropdown menu on the left side. The logout option is listed at the very bottom.

Your weekly upload quota of 400 MB is automatically reset every Sunday at 7:00 pm (CET).

Clear input (search, comments, playlists): ESC
Play / pause: Spacebar
Open link in new tab: Cmd + Shift + Click (Mac) / Ctrl + Click (Windows)
Open link in new window: Shift + Click